FAQ

What is Sexhue?

1. a solid or mix of pink, purple, and or blue expressions.

When Will I Receive My Order?

All unframed prints will ship out by Friday of the week print was purchased. For all orders received on Friday we try our best to ship out same-day but cannot make guarantee processing. In that case, orders placed on Friday will ship out the following week.

Please note orders that are placed during a week of a bank holiday will be delayed by several business days.

For all framed orders, please allow 2-3 weeks for shipment. Small sized framed prints will ship via FedEx Ground within the U.S. and various speeds to select international countries. Medium sized framed prints will ship via FedEx Ground within the U.S. Large sized framed prints will be delivered via a freight service, which takes approximately 1 week and they will call ahead to schedule a delivery.

For all products, please see the individual product page on our website for more shipping information. All products have a different policy, however most ship FedEx Ground which takes 2-5 business days.

If you would like to request special or rushed delivery, please email us at customerservice@westonjamespalmer.com.

DO YOU SHIP WORLDWIDE?

We are able to ship all prints internationally.  All other products (along with framed prints) are only able to be shipped within the continental U.S. at this time.  Please note: FedEx cannot deliver to P.O. boxes nor on US Bank holidays.

WHY DOES MY CREDIT CARD KEEP DECLINING?

There are a few reasons it may not be working:

Billing address mismatch: Most orders decline when the billing name and address you input does not match up with the address on file with your credit card company. Try checking with your bank account online, or your credit card statement, and entering your name and address as it appears there.

Too many attempts: If you have made multiple repeated attempts that declined (typically from a typo or address mismatch in your first attempt), your financial institution may have blocked any purchase from our site on your behalf. This is done to protect the cardholder from fraud and multiple felonious purchases. You will have to wait at least a few hours or you can contact them to have the hold removed.

Browser Issues: If you have already attempted a transaction, please re-boot your browser to clear the cache. Or try a different internet browser.

If none of the above applies, please contact us for further help.

WHAT IS YOUR RETURN POLICY?

All sales are final.  We have a non-returnable and non-refundable policy. If you received the wrong order or your order was damaged in transit please contact customservice@westonjamespalmer.com.

DO I NEED TO SIGN FOR MY PACKAGE DELIVERY?

If your order is less than $1000 the package will not require a signature. If your item is over $1000 your package will require a signature. Weston James Palmer Studio is not responsible for any packages that have not been signed for upon delivery.

DO YOU OFFER FRAMING?

Yes. Convenient, shipped to your door.  Unfortunately we cannot offer framing internationally at this time, however, framing is available for all orders within the continental U.S.

WILL MY PRINT BE SIGNED AND/OR EDITIONED?

All prints ordered from our site will be signed by Weston James Palmer. All large format prints (24” x 36” and over) are editioned. Certain small prints (11.5” x 17”) are editioned depending on the series. Please refer to the product page for specifics on the print you wish to purchase.

HOW DO I KNOW WHAT EDITION I WILL RECEIVE?

If you'd like to confirm which edition number you'll receive, please email customservice@westonjamespalmer.com.

WHAT IF MY ORDER IS LOST?

If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you report it to the carrier FedEx before reaching out to customservice@westonjamespalmer.com.

WHAT ARE THE DIMENSIONS OF THE BORDER AROUND THE IMAGE?

The white border varies depending on the size of the image you order.

All 19” x 13” prints have an approximate ¾” border. The image size is 17.2” x 11.5”. The signature and edition are under the image in the white border.

All 44” x 32” prints have an approximate 4” border. The image size is 36” x 24”. The signature and edition are under the image in the white border.

Most 60” x 40” prints have an approximate 4” border. The image size is 56” x 36”. The signature and edition are under the image in the white border.

WHERE CAN I SEE WESTON JAMES PALMER WORK ON DISPLAY?

The work is on display at various locations throughout the globe. Please email us at customservice@westonjamespalmer.com to find out if there is a location in your area or schedule an appointment at our studio in Los Angeles, CA.

CAN I HAVE THE WESTON JAMES PALMER STUDIOS CREATE A CUSTOM PRINT?

Yes. The WESTON JAMES PALMER Studio is available to create custom prints of images offered on the online store that are 20”x30” or over. Please email us with the image and custom size you would like at customservice@westonjamespalmer.com.

DOES THE STUDIO DO SOMETHING SPECIAL FOR GIFT ORDERS?

We do not include a price nor an invoice within any of our shipments. If you would like to include a handwritten note within your order, please email your order number and message to customservice@westonjamespalmer.com.

DOES WESTON JAMES PALMER DONATE PRINTS FOR CHARITY?

Yes, on occasion, we donate prints for charities. If you would like to be considered for a donation please email yuka@westonjamespalmer.com with a copy of your IRS tax letter noting your 501 (c) (3) status and we are happy to look at your request. Please note that, unfortunately, we cannot accommodate all requests.

DO YOU COLLABORATE WITH OTHER BRANDS/PEOPLE?

Absolutely. We love collaborating on various projects. If you have an idea or want to discuss a way for us to work together, please email partnerships@westonjamespalmer.com.

CAN I PURCHASE A HIGH-RES IMAGE TO PRINT MYSELF OR PRINT ONTO A CANVAS?

We do not license our images for others to print.

IS YOUR WEBSIE SECURE/SAFE?

Yes, westonjamespalmer.com is safe and secure. We use a world class ecommerce solution, along with SSL encryption, and a variety of other enhancements to maintain a PCI compliant shopping environment. For alternative purchasing methods, feel free to email or call customer service to assist you in placing an order.