Customer Service

Contact Information

Studio Phone Number: (213) 534-7414
Hours of Operation: Monday-Friday, 9:30 AM - 5:30 PM PST

Questions/Orders: customerservice@westonjamespalmer.com

Commissioned Work: yuka@westonjamespalmer.com

Designers/Trade Accounts: yuka@westonjamespalmer.com

Collaborations/Partnerships: yuka@westonjamespalmer.com

Wholesale: wholesale@westonjamespalmer.com

Press: press@westonjamespalmer.com

Lifestyle Journal/Social Media: social@westonjamespalmer.com

Returns/Exchanges

All Weston James Palmer prints and products are final sale, non-returnable and non-exchangeable.

Damages/Incorrect Order

Any damaged or incorrect Weston James Palmer prints or products purchased on our site are eligible for replacement. We require all damaged and incorrect prints/products to be returned to our studio for replacement. We must receive written notification as well as photo documentation of damages within 20 days of receiving item. After 20 days, we will no longer replace an item. Please contact customerservice@westonjamespalmer.com.

Commissioned Works

Please direct inquiries of commissioned work to yuka@westonjamespalmer.com. We will gladly commission a size alteration of any print that we currently sell on our site but the images on our site are the only available prints for purchase.

Our standard sizing:
Small prints are 11.5” x 17” (Image Size) on 13”x19” (Paper Size)
Medium prints are 24" x 36” (Image Size) on 32" x 44” (Paper Size)
Large prints are 36" x 54” (Image Size) on a 44" x 62” (Paper Size)